T-H Marine Careers — Customer Service Representative
Customer Service Representative
T-H Marine Supplies, LLC
Huntsville, AL 35824
On Site
Full-time
Basic Job Details
- Status: Closed / Position Filled
- Job Type: Full-time
- Number of hires for this role: 2
Qualifications
- High school diploma, GED, or equivalent (Required)
- US work authorization (Required)
Full Job Description
Customer Service Representative (CSR)
T-H Marine is looking for a Customer Service Representative (CSR) to provide various levels of assistance to customers, including product information, order status, and resolution of any issues that arise, communicating with customers via email, web, and phone. The ideal candidate will be enthusiastic about providing support to T-H Marine customers, and eager to learn about our products, vision, and values. They will be an active problem solver and use all resources available to them in assisting customers. A CSR must approach customers and fellow employees with patience and empathy while maintaining a standard of excellent customer service.
Responsibilities:
- Mange high call volume
- Identify and assess customers’ needs
- Provide accurate, valid and complete information
- Handle customer complaints, provide solutions, follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Meet call volume expectations and response time requirements within support tickets
Skills:
- Excellent verbal and written communication skills with customers, co-workers, and management
- Familiarity with CRM systems and practices
- General computer skills, including MS Office applications, data entry, etc.
- Able to listen to and empathize with customers, and deescalate customer service situations
- Comfortable working with public as well as dedicated accounts
- Ability to multi-task, prioritize, and manage time efficiently
Requirements:
- High school diploma, GED, or equivalent (Required)
- Must be eager to learn and able to work as part of team
- Customer support experience
- Ecommerce experience is preferred but not required
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- No nights
Ability to commute/relocate:
- Huntsville, AL 35824: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location:
- One location
