FAQ's

FREQUENTLY ASKED QUESTIONS

 

T-H Marine Supplies, Inc. warrants to the first retail purchaser of its products that T-H Marine Supplies, Inc. will replace or repair the product, at its sole discretion, if any defects in material or workmanship are reported within the applicable warranty periods set out below from the date of the first retail purchase, subject to the remedies, exclusions, and limitations in this Limited Warranty. This limited warranty is effective for all T-H Marine Supplies, Inc. products purchased after January 1, 2007.

1. ATLAS ™ hydraulic jack plates: Actuator mechanism - 3 years; jack plate frame – life of boat (for original purchaser)
2. All other T-H Marine Supplies, Inc. Products: 1 year

Other Limitations:
EXCEPT AS SET FORTH HEREIN, THERE ARE NO OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, PROVIDED BY T-H MARINE SUPPLIES, INC. ON THIS PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY, ARE EXPRESSLY EXCLUDED. T-H MARINE SUPPLIES, INC. FURTHER DISCLAIMS ANY LIABILITY FOR ECONOMIC LOSS ARISING FROM CLAIMS OF PRODUCT FAILURE, NEGLIGENCE, DEFECTIVE DESIGN, MANUFACTURING DEFECT, FAILURE TO WARN AND/OR INSTRUCT, LACK OF SEAWORTHINESS, AND ANY OTHER THEORY OF LIABILITY NOT EXPRESSLY COVERED UNDER THE TERMS OF THIS LIMITED WARRANTY.

TO THE EXTENT REQUIRED BY LAW ANY IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE RESPECTIVE EXPRESS LIMITED WARRANTIES STATED HEREIN. TO THE EXTENT ALLOWED BY LAW NEITHER T-H MARINE SUPPLIES, INC., NOR THE SELLING DISTRIBUTOR, NOR THE SELLING RETAILER SHALL HAVE ANY RESPONSIBILITY FOR LOSS OF USE OF THE PRODUCT OR THE BOAT, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS OR INCIDENTAL AND CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT BE APPLICABLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT BE APPLICABLE. THIS WARRANTY GIVES THE OWNER SPECIFIC LEGAL RIGHTS, AND THE OWNER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Sole Remedy:
In no event shall any repair or replacement under this Limited Warranty exceed the fair market value of the product as of the date of the owner’s claim. THE REMEDY OF REPAIR OR REPLACEMENT OF PARTS OR MATERIALS FOUND TO BE DEFECTIVE IN FACTORY MATERIALS OR WORKMANSHIP COVERED BY THIS LIMITED WARRANTY SHALL CONSTITUTE THE OWNER’S SOLE AND EXCLUSIVE REMEDY AGAINST T-H MARINE SUPPLIES, INC. FOR ANY CLAIMS WHATSOEVER OF ECONOMIC LOSS RESULTING FROM PRODUCT FAILURE.

Acceptance of any product returned or any refund provided by T-H Marine Supplies, Inc. shall not be deemed an admission that the product is defective. Products that are replaced become T-H Marine Supplies, Inc.’s property. The terms and conditions contained in this limited warranty may not be modified, altered or waived by any action, inaction, or representations, whether oral or in writing, except upon the express, written authority of a management level employee of T-H Marine Supplies, Inc..

Exclusions:
This Limited Warranty does not apply to the following items:
1. Any T-H Marine Supplies, Inc. products used in other applications than on pleasure boats, including but not limited to non-marine use or use on boats which are utilized for racing or commercial purposes.
2. Ancillary equipment used or associated with T-H Marine Supplies, Inc. products, including but not limited to, batteries, fuses, switches, wiring, electric light bulbs, lamps, or sealed beam units.
3. Any product damaged by accident, acts of nature, improper installation, unreasonable or improper use, lack of proper maintenance, unauthorized repairs or modifications, abuse, normal wear or tear, or other causes not arising from defects in materials or workmanship.
4. Any expenses involved in the removal, reinstallation, or transportation of the product.
5. Any product damaged by the failure of the owner to use, maintain, or store the product as specified in any instructions.
6. Any product with discoloration or failure due to solar or chemical exposure.
7. Any defect or repair requiring redesign of the T-H Marine Supplies, Inc. product, except pursuant to the recall provisions of the United States Federal Boat Safety Act of 1971 or the recall laws of any other foreign jurisdiction.

Owner’s Obligations:
It is the responsibility of the purchaser to return the product, with proper prior authorization, to T-H Marine Supplies, Inc. at the address below, postage pre-paid, and insured with proof of original purchase including date.

T-H Marine Supplies, Inc.
200 Finney Drive
Huntsville, AL 35824
Phone: 256-772-0164
Internet address: www.thmarine.com

For Warranty Requests:
Phone: 256-772-0164
Fax: 256-772-7135
Normal business hours: Monday through Thursday, 7:00am to 5:00pm CT

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

We will require you to cover shipping back to T-H Marine Gear at 1445 MacArthur Dr. Ste 136, Carrollton, TX 75007. Shipping will not be refunded on original purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thmarinegear.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We will exchange any item up to 60 days after purchase. Item must be in original condition to apply. If you need to exchange it for the same item, send us an email at info@thmarinegear.com and send your item to: 1445 MacArthur Dr. Carrollton Texas US 75007.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1445 MacArthur Dr. Carrollton Texas US 75007

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Phone: 256-772-0164
Fax: 256-772-7135
Normal business hours: Monday through Thursday, 7:00am to 5:00pm CT

We can ship anywhere in the world at the international cost. All items will be processed through customs as merchandise. and a customs fee may incur. Please look up your local laws for more information

Once your order has shipped, you will receive an email confirmation that includes the tracking number. If you did not receive the email, please contact us by email (info@thmarinegear.com) and we will email you your tracking number.

HYDROWAVE FREQUENTLY ASKED QUESTIONS

Yes, all the sounds are recorded with a highly tuned hydrophone in a natural environment.

All of the sounds produced by the Hydrowave are naturally occurring sounds of the following: Shad clicks (natural sounds that shad make as they school in a passive mood. Gill flairs (natural sounds that predatory fish make when sucking in prey. These sounds are similar to humans taking in a big breath but much more violent and aquatic in nature). Swim bladder pops (natural sounds made during the crushing of a prey fish’s swim bladder). Crushing sounds (Predatory fish have crushers at the opening of their throat that are used to crush and disable prey. Sounds made by these crushers are violent and very audible in an aquatic environment). Regurgitation (Often a predatory fish will gorge on bait when schooling. Once their prey is disabled they will regurgitate it and suck it back in as they swallow the previously eaten prey). Fleeing noises (As bait flees its attacking predator it will make distinct sounds and vibrations that reflect prey in a panicked mode).

The sounds emitted by the Hydrowave have proven to elicit a response on almost all predatory fish. While all fresh water fish have not been tested by Hydrowave, customer feedback and testimonies have been positive on all species. In a nutshell, the Hydrowave is “not” Bass specific.

Simply put, predatory fish hunt and detect prey based on three main senses (Sight, Smell and Sound). Sight and Smell are the most limited senses so predators rely on sound and the vibrations of low frequency sound to detect both the presence of prey along with the location and its direction of travel. The Hydrowave emits these sounds triggering a feeding response. Hence the phrase “Ignite a Feeding Frenzy”.

This question is very complex and will require some experimentation on behalf of the user. We have provided a laminated field use card for reference. The short answer is “Mimic your environment”. Fish will respond more positively to a natural sound indicative of the current environment. The more aggressive an environment the more aggressive sounds should be used. The more passive and environment the more passive sounds should be used. Be a predator and pay close attention to the environment and mood of the fish and mimic it with your HydroWave.

This is personal preference however, using all senses of a predator when fishing only makes sense. We recommend that it always be used even if in a very limited fashion.

Results from using the Hydrowave are equal in both deep and shallow water. Impulses can be triggered both vertically and laterally.

Yes, sound will travel in all directions and any limitations produced by “top mounting” will be minimal. Hydrowave highly suggests that the speaker be rolled to the top when in silted or muddy environments. These environments could plug the holes in the speaker housing possibly damaging the speaker or impeding the sound.

No. This has been tested to have shown that they are on completely different wavelengths.